Help to You
Secure Payment
We offer secure payment using your credit or debit card or you can make your payment through Paypal.
Security
When you place an order with Vanilla To You your credit or debit card number is used only at the point of sale (on the Paypal Secure Server Layer), and will not be held on our databases for any reason whatsoever.
Delivery Policy
Delivery to any destination in the UK is free of charge. There are no hidden costs, and the price that appears on the main page is the price you pay.
Delivery to other countries will be liable to a delivery charge of GB £4.99. Some countries may charge duty on goods at the point of import, normally collected by the delivering courier. Individual governments levy this charge, and Vanilla To You has no control over it.
Deliveries in the UK will normally take 2-3 working days from an order being placed, deliveries to other countries may take slightly longer, depending on destination.
Delivery to other countries will be liable to a delivery charge of GB £4.99. Some countries may charge duty on goods at the point of import, normally collected by the delivering courier. Individual governments levy this charge, and Vanilla To You has no control over it.
Deliveries in the UK will normally take 2-3 working days from an order being placed, deliveries to other countries may take slightly longer, depending on destination.
The Vanilla To You Guarantee
We hope you’ll be delighted with your order, but we understand that sometimes you may wish to return items to us. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. Please note that goods are returned at your own cost.
Please ensure products are returned complete, unused and in original packaging as we cannot accept items for a refund or exchange if they are not in perfect condition. Send your parcel to
Vanilla To You
The Muscat Coffee Company Limited
5 Brewer Street
Brighton
BN2 3HH
If you received damaged or faulty goods we will replace them or refund in full.
We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office. You will be responsible for the returned products until they reach us.
We will write to confirm when your return has been processed
Please ensure products are returned complete, unused and in original packaging as we cannot accept items for a refund or exchange if they are not in perfect condition. Send your parcel to
Vanilla To You
The Muscat Coffee Company Limited
5 Brewer Street
Brighton
BN2 3HH
If you received damaged or faulty goods we will replace them or refund in full.
We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office. You will be responsible for the returned products until they reach us.
We will write to confirm when your return has been processed
Free delivery for all purchases within the United Kingdom
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